Q & A

Here you will find the most frequently asked questions.

We strive to make our website and processes as easy as possible. Please do not hesitate to contact us with any questions you might have. We are ready to help and always have a solution for you.

Questions about digital photos

  • What size should a digital photo be for a good result?
  • How can I see the file size of my photo on the computer?
  • Which resolution (DPI) and which colour profile do you use for printing?
  • Can I e-mail my photo to you so that you can see if it is suitable for one of your products?
  • What is the maximum size of a photo or a file that I can upload?
  • Why is my photo too small? And what can I do about it?
  • Can I use photos from a mobile phone or the Internet?
  • Can I use other files than JPG/JPEG's? For example text files or a PDF?
  • Can I use a photo from Instagram?

Questions about canvas prints

  • How thick are the frames of your canvas prints?
  • How do I clean my canvas print?
  • Can the canvas be used outside?
  • Can I add a text on the canvas?
  • Can I add a note to the parcel because it is a present?
  • Does the canvas come with a hanging kit?

Questions about HD Metal

  • What is HD Metal?
  • How do I clean HD Metal?
  • Can you hang HD Metal outside?
  • Is HD Metal supplied with a hanging system?
  • Can I add text to HD Metal?
  • Can I create a collage on HD Metal?

Questions about posters

  • On which paper is my poster printed?
  • Can I hang my poster outside?
  • How do I hang my poster?

Questions about framed prints

  • What is a passepartout?
  • Why do you use plexiglas to protect my framed print?
  • Does the framed print come with a hanging kit?
  • Can I switch out the photo in the photo frame?
  • How many photo frame colours can I choose from?
  • Is my photo already in the photo frame?
  • What can I expect of the photo print?

Questions about photo on wood

  • What type of wood are you using?
  • Can the photo on wood be used outside?
  • Does the wood print come with a hanging kit?
  • Is the wood grain visible through my photo?

Questions about phone cases

  • What is a phone case?
  • Which phone case models do we have?
  • Can you remove and add the case easily to your phone?
  • Can I clean a phone case and is it scratch resistant?

Questions about floating frames

  • What is a floating frame and what does it look like?
  • Can I buy a floating frame on its own?
  • How deep are the floating frames?

Questions about the collage tool

  • How do I create a collage?
  • The collage tool is not working well, why is that?
  • Can I make a coloured border (passepartout) around my photo?

Questions about the cropping- and ordering system

  • How do I order one of the products?
  • How do I select a croping for my canvas print? How does the cropping system work?
  • The photo does not really fit on my canvas, what do I do now?
  • How do I crop my photo on HD Metal? And how does the cropping system work?
  • How do I crop my photo for a poster? And how does the cropping system work?
  • How do I crop my photo on wood? And how does the cropping system work?
  • How do I crop my photo on a framed print? And how does the cropping system work?
  • How do I crop the photo for my phone case? And how does the cropping system work?
  • How do I order an effect?
  • Can I get one photo divided over multiple prints (triptych)?

Questions about shipping and delivery times

  • What is the delivery time of your products?
  • URGENT order? Can my product be delivered urgently in 24 or 48 hours?
  • How is my product packaged and shipped?
  • Which shipping service do you use?
  • What happens if I am not home for the delivery?
  • Can the product be delivered to a different address than my own?
  • Can I choose a delivery date and time?
  • Will I get a notification (track-and-trace link) when my order is dispatched?

Questions about quality and warranty

  • How good is the quality of the canvas prints?
  • How good is the quality of HD Metal?
  • How good is the quality of posters?
  • How good is the quality of the photos on wood?
  • How good is the quality of the framed prints?
  • How good is the quality of the phone cases?
  • How long does the warranty last?
  • Do you care about the environment?

Questions about prices, payment and gift vouchers

  • Why are your products so cheap?
  • How can I pay for my order?
  • How do I buy a gift voucher?
  • How can I redeem my gift voucher?
  • I have a gift voucher but want to pay extra to receive a larger size. Is this possible?
  • I have a gift voucher for a large canvas size but I want to order multiple smaller sizes,
    is this possible?
  • Can I use multiple gift vouchers or discounts codes for one order?
  • Can I pay securely on HelloCanvas?